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Configuring Cisco AVVID : Architecture for Voice, Video, and Integrated Data
Syngress Publishing, Syngress
ISBN:1928994148, Edition: 1, 2001-01-15
Price: $59.95
Contents
Foreword ~ xxi
Chapter 1 An Introduction to AVVID Technology ~ 1
Introduction ~ 2AVVID·An Architecture of Voice, Video, and Integrated Data ~ 2
The AVVID Vision ~ 3
Toll Bypass ~ 3
Unified Messaging and Unified Communications ~ 5
An AVVID Overview ~ 5
Hardware ~ 6
Cisco Routers ~ 6
Cisco Catalyst Switches ~ 6
Cisco IP Telephones ~ 7
Cisco Call Manager Server (MCS 7800) ~ 7
Analog and Digital Gateways ~ 7
Voice Trunks ~ 8
Voice Modules ~ 8
Software ~ 8
Call Manager 3.0 ~ 9
Soft Phone ~ 9
Web Attendant ~ 9
Active Voice ~ 9
The Converged Infrastructure ~ 10
Phase One·Legacy Voice System with Toll Bypass Benefits ~ 11
Phase Two·Legacy Voice System and IP Telephony in Parallel ~ 13
Phase Three·A Converged Infrastructure ~ 14
Summary ~ 15
FAQs ~ 15
Chapter 2 An Overview of AVVID Hardware Solutions ~ 17
Introduction ~ 18Understanding IP Phone Sets ~ 19
Cisco¦s First-Generation IP Telephones ~ 20
Cisco 30 VIP/SP+ IP Telephones ~ 21
Cisco 12 Series IP Telephones ~ 22
Testing and Troubleshooting an IP Phone ~ 23
Using an IP Telephone ~ 25
Cisco¦s Second-Generation IP Telephones ~ 26
Cisco 7910 and 7910+SW IP Telephones ~ 27
Cisco 7940 IP Telephones ~ 27
Cisco 7960 IP Telephones ~ 28
Cisco 7935 IP Conference Station ~ 29
Inline Power ~ 30
Understanding the External Patch Panel Power Option ~ 31
Cisco Routers (Voice over X Capable) ~ 32
Understanding Memory Usage ~ 33
The Importance of a Modular Chassis ~ 35
Utilizing Voice and Video Interfaces ~ 37
Voice Compression ~ 39
Utilizing Trunk Cards ~ 40
MCS 3810 ~ 41
The 26xx Router Series ~ 42
The 36xx Router Series ~ 45
Cisco Catalyst Switches ~ 46
3500 Series Switches ~ 47
4000 Series Switches ~ 48
6000 Series Switches ~ 50
CSS 11000 Series ~ 53
Utilizing Media Convergence Servers (MCS 78xx) ~ 53
AVVID Video Hardware Overview ~ 54
IP Video Conferencing (IP/VC) ~ 54
Cisco IP/VC Product Overview ~ 55
The Advantages of Content Delivery Networks (CDN) ~ 57
Cisco IP/TV Video Streaming Products ~ 57
The AVVID Telephony Infrastructure ~ 62
Voice Gateways (Analog and Digital) ~ 62
The Catalyst 6000 Family Voice T1/E1 and Services Module ~ 63
The Catalyst 4000 Family Access Gateway Module ~ 63
Cisco Digital IP Telephony Gateway: DT-24+/DE-30+ ~ 64
VG200: Cisco IP Telephony Voice Gateway ~ 66
Cisco 7200 Series High-Performance Multifunction Routers ~ 67
The Cisco AS5300 Voice Gateway ~ 69
AS5400 and 5800 Voice Gateways ~ 71
AccessPath VS3 ~ 72
ICS 7750 ~ 73
Web Cache Engine Technologies ~ 75
Summary ~ 77
FAQs ~ 78
Chapter 3 Migrating Your Network to AVVID Technologies ~ 81
Introduction ~ 82Planning and Executing a PBX Migration ~ 83
Analyzing the Protocols ~ 83
Standard Protocols for Integrating with PBXs ~ 85
Legacy-Based PBX Migration Strategies ~ 86
New Installations ~ 86
Immediate Migration ~ 87
Phased Migration ~ 88
Planning and Executing a Voice Mail Migration ~ 90
Physical Interfaces and Protocols ~ 91
Standard Protocols for Integrating with Voice Mail ~ 91
Voice Mail Migration Strategies ~ 97
New Installations ~ 98
Immediate Migration ~ 98
Phased Migration ~ 98
Summary ~ 104
FAQs ~ 105
Chapter 4 Configuring Cisco CallManager ~ 107
Introduction ~ 108CallManager Hardware Platforms ~ 110
Scalability/Redundancy ~ 113
CallManager 2.x ~ 113
CallManager 3.x ~ 115
A CallManager Software Overview: Features and Functionality 118
User Features ~ 119
Administrative Features ~ 120
System Capabilities ~ 122
Enhanced 911 Support ~ 123
CallManager Integrated Applications ~ 125
Understanding Media Termination Point ~ 126
Utilizing Cisco Conference Bridge ~ 127
The Cisco WebAttendant Console ~ 130
Utilizing IP IVR and AutoAttendant ~ 131
Using IP SoftPhone ~ 134
CallManager Deployment Models ~ 136
Single-Site Deployment ~ 136
Multiple-Site Deployment with Independent Call Processing ~ 137
Multiple Sites with Centralized Call Processing ~ 139
Multiple Sites with Distributed Call Processing ~ 142
Configuring and Deploying IP Handsets ~ 144
An IP Handset Overview ~ 144
Utilizing Skinny Station Protocol ~ 146
Performing Phone Registration with Skinny Station Protocol ~ 147
Assigning Directory Numbers ~ 148
Other Phone Configuration Tasks ~ 149
An Overview of VoIP Gateways ~ 150
Utilizing Cisco¦s VoIP Gateways ~ 150
Understanding Legacy Telephony Interfaces and Signaling ~ 151
Analog Connectivity ~ 152
Digital Connectivity ~ 153
Gateway Protocol Support ~ 155
Monitoring CallManager Activity ~ 156
CiscoWorks 2000 ~ 157
The Campus Manager ~ 157
Resource Manager Essentials (RME) ~ 158
Call Detail Records ~ 158
Using Remote Administration Tools ~ 159
Understanding the Packages, Licensing, and Upgrades ~ 160
CallManager Software ~ 160
Media Convergence Servers ~ 161
IP Telephones ~ 161
Voice Gateways ~ 161
What to Expect in the Next Version of Cisco CallManager ~ 162
Summary ~ 164
FAQs ~ 165
Chapter 5 Utilizing AVVID Applications and Software Solutions ~ 167
Introduction ~ 168What Is Call Processing? ~ 169
Utilizing Call Processing ~ 169
The Development of CallManager ~ 171
CallManager 2.4 ~ 172
CallManager 3.0 ~ 172
The MCS-7835 ~ 173
The MCS-7822 ~ 173
IOS CallManager ~ 174
Utilizing CallManager ~ 174
Call Manager Features ~ 175
Configuring the Bulk Administration Tool (BAT) ~ 177
Adding Signaling System #7 (SS7) Using Cisco SC2200 ~ 178
An Introduction to Active Voice ~ 178
The Unity Product Line ~ 179
ActiveAssistant ~ 179
ViewMail ~ 180
ActiveFax ~ 180
Internet Communications Software (ICS) ~ 181
ACD (Automatic Call Distribution) ~ 182
Cisco IP Contact Center Solutions ~ 182
Intelligent Contact Management (ICM) ~ 183
Customer Interaction Suite 184
Network Applications Manager (NAM) ~ 185
The Video Component of AVVID ~ 186
IP Video Conferencing (IP/VC) ~ 186
Content Delivery Networks (CDN) ~ 186
Utilizing WebAttendant ~ 187
The WebAttendant Interface ~ 189
Utilizing Soft Phone ~ 190
Summary ~ 190
FAQs ~ 192
Chapter 6 Utilizing Unified Messaging and Active Voice ~ 193
Introduction ~ 194Understanding Unified Messaging ~ 194
The Benefits of Unified Messaging ~ 196
Utilizing Voice Mail (VM) over IP ~ 197
Utilizing Fax, Web, and E-mail over IP ~ 198
Factoring in QoS Considerations ~ 200
What Is Active Voice? ~ 200
Unity Enterprise ~ 200
Hardware and Platform Requirements and Recommendations ~ 202
The 4-64 Port Voice Mail/Unified Messaging System ~ 202
The 4-12 Port Voice Mail/Unified Messaging System ~ 203
The MCS-7822 ~ 204
The MCS-7835 ~ 205
Scalability and Redundancy ~ 206
Software Overview ~ 206
Required Software ~ 206
Features and Functionality ~ 211
Configuring Active Voice ~ 215
Stand-Alone Voice Messaging Server ~ 216
Stand-Alone Voice Messaging Server with LAN Administration ~ 216
Unified Messaging: One Exchange Server ~ 216
Unified Messaging with More Than One Exchange Server ~ 217
Summary ~ 218
FAQs ~ 219
Chapter 7 Design Considerations in a WAN/Campus Environment ~ 221
Introduction ~ 222Traffic Engineering Principles for Packet Voice Networks ~ 222
Analyzing Existing WAN Facilities ~ 223
Applying Traffic Engineering ~ 223
Quality of Service ~ 225
QoS Issues in the WAN ~ 226
Minimizing Loss, Delay, and Jitter ~ 226
Traffic Classification ~ 226
Traffic Prioritization ~ 229
Low Latency Queuing (LLQ) ~ 231
Fragmentation and Interleave ~ 231
De-jitter Buffers ~ 233
Traffic Shaping ~ 234
Maximizing Bandwidth Efficiency ~ 236
Reducing Echo ~ 239
QoS Issues in the LAN ~ 241
Classification ~ 241
Prioritization ~ 242
LAN Infrastructure Basics and IP Telephony ~ 243
Inline Power ~ 243
Reliability and Availability ~ 246
Security ~ 250
Designing Enterprise Dial Plans ~ 250
Dialed Numbers and Number Modification ~ 251
Call Routing Decision Points ~ 252
Dial Plan Groups and Calling Restrictions ~ 255
Summary ~ 255
FAQs ~ 256
Chapter 8 The Cisco AVVID Fast Track ~ 257
Introduction ~ 258A Hardware Overview ~ 258
IP Phones ~ 258
7910 IP Telephony Handset ~ 258
7940 IP Telephony Handset ~ 259
7960 IP Telephony Handset ~ 260
7935 IP Telephony Conference Station ~ 260
Routers & Modules ~ 260
MCS 3810 ~ 260
2600 Series Modular Router ~ 261
3600 Series Modular Router ~ 261
Switches & Modules ~ 261
Catalyst 3500 Series Switch ~ 261
Catalyst 4000 Series Modular Switch ~ 262
Catalyst 6000 Series Modular Switch ~ 262
MCS ~ 263
IPVC ~ 264
IPVC 3510 MCU ~ 264
IPVC 3520 and 3525 Gateway ~ 264
IPVC 3520 VTA ~ 265
IP/TV ~ 265
Voice Trunks and Gateways ~ 266
Catalyst 6000 Series Gateway Modules ~ 267
Catalyst 4000 Series Gateway Modules ~ 267
DT-24+ & DT-30+ MCS Gateway Modules ~ 267
VG200 Voice Gateway ~ 268
ICS 7750 ~ 268
A Software Overview ~ 269
CallManager ~ 269
Active Voice ~ 269
Soft Phone ~ 270
Web Attendant ~ 270
AVVID Design Considerations ~ 271
PBX Migration Strategies ~ 271
New Installations ~ 271
Immediate Migration ~ 272
Summary ~ 272
FAQs ~ 272
Appendix A Optimizing Network Performance with Queuing and Compression ~ 275
Introduction ~ 276Network Performance ~ 276
Queuing Overview ~ 277
Queuing Methods and Configuration ~ 278
First-In, First-Out Queuing (FIFO) ~ 278
Weighted Fair Queuing (WFQ) ~ 280
Priority Queuing (PQ) ~ 289
Custom Queuing (CQ) ~ 294
Class-Based Weighted Fair Queuing (CBWFQ) ~ 298
Selecting a Cisco IOS Queuing Method ~ 300
Verifying Queuing Operation ~ 303
Weighted Random Early Detection (WRED) Overview ~ 304
Tail Drop ~ 305
Weighted Random Early Detection (WRED) ~ 305
Flow-Based WRED ~ 306
Data Compression Overview ~ 306
The Data Compression Mechanism ~ 307
Header Compression ~ 308
Link and Payload Compression ~ 309
Per-Interface Compression (Link Compression) ~ 311
Per-Virtual Circuit Compression
(Payload Compression) ~ 311
Hardware Compression ~ 312
Selecting a Cisco IOS Compression Method ~ 313
Verifying Compression Operation ~ 314
Summary ~ 314
FAQs ~ 315
Index ~ 317